WhatsApp & VOIP
UAE service businesses live on WhatsApp and phone. Simplify puts both channels inside the platform so every conversation is logged, searchable, and visible to whoever takes over the relationship next.
Everything you need — in one module.
WhatsApp Business integrated
Send, receive, share PDFs and photos from the customer record. Two-way threading.
VOIP calls
Click-to-call from the customer record. Call recording + notes auto-attached.
Quick replies
Templated responses with merge tags — {customer_name}, {next_visit_date}, {invoice_link}.
Searchable transcripts
Every chat and call is searchable. Know exactly what was promised and when.
Team inboxes
Share a WhatsApp number across dispatchers and sales. Assign conversations. Never drop a message.
What hurts today.
Customer conversations live in private WhatsApp threads on one employee's phone. When they leave, the context leaves with them.
How Simplify fixes it.
Shared, searchable communication against the customer record. Survives staff turnover. Every promise accountable.