UAE Ecommerce Platform for Sellers | SimplifyYourWork

SYW supports unified order management with import and API-based order ingestion from marketplace channels including Noon and Amazon.ae. Direct API marketplace connectors are on the SYW product roadmap — contact us for current integration status and your specific channel. Stock sync across channels is managed through SYW's single inventory ledger, preventing overselling regardless of order source.

FBN (Fulfilled by Noon) means Noon holds your stock and ships it. FBM (Fulfilled by Merchant) means you ship directly to the customer. For FBN, SYW tracks inventory consigned to Noon as a separate stock location and records the sale when Noon reports it. For FBM, the order flows through the standard SYW pick, pack, and dispatch workflow. Both models are handled from the same order queue.

Import your courier's remittance file — Excel or PDF-parsed — into SYW. SYW matches each line against open COD orders by AWB reference and amount, deducts courier fees per your rate schedule, and posts the net receipt to your accounting ledger. Unmatched lines and non-remittance exceptions are flagged for escalation. The reconciliation that previously took two days completes in under an hour.

Yes. SYW recognises Tabby and Tamara as distinct payment methods at order placement. Settlement batches are matched to the individual orders they cover, the BNPL provider fee is recognised as an expense, and the net settlement posts to your ledger. When a BNPL order is returned, the reversal is handled in the same return workflow — including the credit back to the BNPL provider.

SYW generates invoice data structured for compatibility with the PINT-AE standard (UBL 2.1 XML) that the UAE FTA is mandating. When the mandate takes effect, your invoice output is already structured. The rollout is being phased by revenue threshold — monitor fta.gov.ae for the current schedule applicable to your business, and consult your tax adviser on Accredited Service Provider transmission requirements.

Yes. For dropshipping, SYW tracks supplier dispatch, customer invoicing, and the margin in between — even when stock never passes through your warehouse. Free zone entities that sell to mainland UAE customers must account for VAT on those supplies; SYW applies the correct treatment. Confirm your specific free zone licence and supply chain structure with a UAE corporate adviser.

Sales of goods to UAE-resident buyers are generally subject to 5% UAE VAT. Exports to customers outside the GCC are typically zero-rated. Place-of-supply rules for digital goods sold cross-border within the GCC, or digital services sold internationally, have specific provisions under the UAE VAT Executive Regulation — verify your situation with a UAE tax adviser against Articles 30–32.

Yes. SYW handles entity-level VAT invoicing with the correct TRN and entity name for both free zone and mainland entities. Inter-entity stock transfers are tracked as designated supply transactions with the appropriate invoice and inventory impact on both sides.

Invoices, delivery notes, and customer communications can be issued in English, Arabic, or bilingual format from within SYW. The platform itself is available in both languages. For Arabic-language storefront localisation on your customer-facing website, SYW integrates with your existing store platform.

SYW raises a return authorisation linked to the original order. On return confirmation, inventory is restocked at the correct location, a credit note is issued against the original VAT invoice, and the COD or BNPL reconciliation is adjusted to reflect the return. Return analytics by SKU and channel are available in reporting — so you can identify which products and which channels drive disproportionate returns.

Yes. SYW invoices include all mandatory fields required by UAE VAT legislation: your TRN, buyer TRN for B2B supplies above the threshold, supply date, description of goods, quantity, unit price, VAT rate, VAT amount per line, and total VAT payable. Credit notes and debit notes are also supported. Shopify order confirmations are not UAE VAT invoices — SYW invoices are.

Yes. SYW payroll generates a WPS-compliant SIF file for all staff — warehouse, drivers, customer service, and office. EOSB, annual leave, sick leave, and overtime are all calculated per UAE Labour Law.