Unified Helpdesk
Customers contact you on WhatsApp, email, phone, and your website. Simplify unifies every channel in one inbox — so no message slips through, response times drop, and your team keeps full context on every interaction.
Everything you need — in one module.
Omnichannel inbox
WhatsApp, email, calls, tickets, webforms — one inbox. Reply from wherever, logged against the customer automatically.
Smart ticket routing
Auto-route by topic, vertical, or customer tier. Assign to the right agent. SLA timers start the moment a ticket opens.
Canned responses
Shared reply templates with personalisation tokens. Common questions answered in two clicks.
Full customer context
Every past interaction, job, invoice, payment, and conversation — right beside the ticket you're replying to.
CSAT + NPS
Auto-send satisfaction surveys after each resolution. Scores roll up by agent, team, vertical, and time.
SLA breach alerts
Response + resolution timers visible on every ticket. Managers get notified before a breach, not after.
What hurts today.
Messages come in on four channels. Your team misses half of them. Customers churn quietly because they stopped getting replies.
How Simplify fixes it.
Every message, every channel, one inbox. Reply fast. Never lose context. Satisfaction + retention go up.